Terms of Purchase / Terms & Conditions of Sale
Outerlands Medics & Rescue LLC
Last Updated: Oct 1, 2025
These Terms & Conditions (“Terms”) govern all purchases of physical products (“Products”) and enrollment in classes (in‑person or online) (“Classes”) provided by Outerlands Medics & Rescue LLC (“we”, “us”, “our”) to you (“you”, “customer”, “student”, “participant”) in California. By placing an order or enrolling in a class, you agree to be bound by these Terms, which form a legally binding contract under California law.
1. Order Acceptance & Contract Formation
1.1. All orders and class enrollments are subject to availability and to our approval.
1.2. You will receive an order acknowledgment or enrollment acknowledgment email; however, that is not the binding acceptance. The contract is formed only when we send you a “shipping confirmation” (for Products) or a “class enrollment confirmation” (for Classes).
1.3. We reserve the right to refuse or cancel any order or enrollment at our discretion (for example, due to inventory issues, errors, suspected fraud, full course termination, Instructor medical emergency, or other extenuating circumstances). If we cancel, we will refund any amounts you paid.
2. Pricing, Taxes & Payment
2.1. The price for Products or Classes is the price listed at the time you submit your order or enrollment, excluding applicable sales tax, shipping, handling, or other fees, unless otherwise stated.
2.2. You are responsible for all taxes, duties, and governmental fees associated with your purchase or enrollment.
2.3. Payment must be made in full at the time of purchase or enrollment via the payment methods we accept (e.g., credit card, PayPal).
2.4. If a pricing error occurs (for example, a typographical error or manifestly incorrect price), we may cancel or adjust your order and refund the amount you paid.
3. Shipping, Delivery & Risk of Loss (Products)
3.1. We will ship Products to the delivery address you provide. You are responsible for ensuring the address is correct.
3.2. Shipping times provided are estimates and not guaranteed. Delays by carriers or customs are beyond our control; we are not liable for such delays.
3.3. Risk of loss or damage for Products passes to you when the carrier picks up the shipment from us (or at the point of delivery, as permitted by applicable law).
4. Returns, Refunds & Exchanges (Products)
4.1. You may return Products within 30 after purchase provided they are unused, in original condition, in original packaging, and with all tags on.
4.2. Contact us at info@outerlandsmedics.com to request return instructions.
4.3. You will be responsible for return shipping costs unless the return is due to our error (e.g. defective or incorrect item).
4.4. After we receive your product, we will assess the condition of the item and process your refund. The money will be refunded to the original payment method used for purchasing. For credit card purchases, it may take 5-10 business days for the refund to show up on your credit card statement.
4.5. If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
4.6. Some items (custom goods, perishable items, digital downloads) may be marked “final sale” or non‑returnable; we will clearly disclose that in the product listing.
4.7. By purchasing our product you are agreeing to these terms and conditions.
5. Cancellations, Refunds & Rescheduling (Classes)
5.1. You may cancel or reschedule your class enrollment by providing written notice (e.g. email) at least 30 days before the class start date to receive a full refund (or credit).
5.2. If you cancel after that deadline, no refund may be available, or a partial refund (less a fee) may apply, as stated in the class description.
5.3. If you fail to attend a scheduled class without prior notice, that is considered a “no show” and you forfeit your enrollment and are not entitled to any refund.
5.4. We may cancel or reschedule a class (e.g. due to low enrollment, instructor issues, or force majeure). In that event, you will be offered a full refund or the option to transfer to another class.
7. Intellectual Property & Use Rights
7.1. All copyrights, trademarks, and other intellectual property in our Products, course materials, website, and classes remain our (or our licensors’) property.
7.2. You may use class materials for personal, non‑commercial use only. You may not copy, distribute, publicly display, republish, or otherwise exploit them without our written permission.
7.3. Any software, apps, or digital content licenses included are nonexclusive, nontransferable, revocable, and subject to these Terms.
8. Warranties & Disclaimers
8.1. We warrant that a Product will conform to its description and be free of material defects for a period of 6 months after delivery.
8.2. EXCEPT AS EXPRESSLY SET FORTH HEREIN, WE DISCLAIM ALL OTHER WARRANTIES (STATUTORY, IMPLIED, OR OTHERWISE), INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT.
8.3. We make no guarantee regarding specific results from use of Products or attendance in Classes.
9. Limitation of Liability
9.1. To the maximum extent permitted by California law, our liability to you for any claim arising out of or relating to the Products or Classes is limited to the total amount you paid for those Products or Classes.
9.2. In no event shall we be liable for incidental, consequential, special, punitive, or indirect damages (loss of profits, data, or business interruption).
9.3. Some jurisdictions (including parts of California) do not allow exclusion or limitation of certain damages, so those disclaimers may not fully apply; in those cases, liability is limited to the maximum extent permitted by law.
10. Indemnification
You agree to defend, indemnify, and hold harmless us and our officers, contracted Instructors, employees, agents, licensors, and affiliates from any claims, damages, liabilities, losses, costs, or expenses (including reasonable attorneys’ fees) arising from your breach of these Terms, your violation of applicable law, or your misuse of Products or Classes.
Any actions made by you, or medical treatment provided by you, after taking our classes is the responsibility of you. Outerlands is not liable for any actions that you made while treating (or not treating) a patient after you took a course or received a certification from us previously.
11. Dispute Resolution, Governing Law & Venue
11.1. These Terms shall be governed by and construed under the laws of the State of California, without regard to principles of conflicts of law.
11.2. Any dispute arising out of or relating to these Terms or your purchase/enrollment shall be brought exclusively in the state or federal courts located in Santa Cruz, California and you consent to personal jurisdiction there.
11.3. Before initiating litigation, you agree to notify us in writing and attempt in good faith to resolve the dispute for at least 30 days.
12. Severability & Waiver
If any provision of these Terms is held invalid or unenforceable under applicable law, that provision is enforced to the maximum extent possible and the remaining provisions remain in full effect. No waiver by us of any right or breach shall constitute a future waiver.
13. Force Majeure
We will not be liable for failure or delay in performance due to circumstances beyond our reasonable control (e.g., natural disasters, pandemics, government actions, labor disputes, internet outages). In this event, classes may be canceled and refunds not given. Products ordered or in shipment may be delayed or lost in the mail.
14. Notices
All notices under these Terms should be given in writing (by email or postal mail) to the contact address we provide. Notice is effective upon delivery (if in person or by courier) or upon transmission (if by email), unless the address is invalid or undeliverable. Please send any notices to info@outerlandsmedics.com.
15. Changes to Terms
We may amend these Terms from time to time. The revised Terms will be effective when we post them on our website (with updated “Last Updated” date). Your continued use of our site, purchase of Products, or attendance of Classes constitutes acceptance of those changes.
16. Miscellaneous
16.1. You may not assign or transfer your rights or obligations under these Terms without our prior written consent.
16.2. The parties are independent contractors; nothing in these Terms creates an employment, joint venture, or agency relationship.
16.3. Headings are for convenience only and do not affect interpretation.